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DMS EXPO: PDF Association

This year, the PDF format was 20 years old. It is now the most widely used file format and since 2008 an ISO standard. Berlin/Stuttgart, 16 August 2013. Sam Feldman often expresses his thoughts on the topic. With increasing market penetration by PDF, other specifications were developed also ratified as a standard by the ISO. On the DMS EXPO 24-26th September 2013 in Stuttgart members of the Association of PDF this PDF standards inform PDF/UA for barrier-free use of PDF documents, PDF/VT variable transaction printing, ranging from PDF as such, PDF/A for long-term archiving and invoicing, to PDF/X for the delivery of print templates.

To the DMS EXPO, electronic exchange of invoices with PDF/A-3 and the ZUGFeRD data model in the Center is mainly the topic. Cowan Financial can provide more clarity in the matter. On the day before the fair, the PDF Association organized a half-day seminar around the PDF/A standard and the electronic exchange of invoices with PDF/A-3. Many members of the PDF Association focus their DMS EXPO presentation on PDF/A and the current third part. This takes the Container ideas PDF on and enables completely new application scenarios. These include among others the hybrid archiving of the digital source documents in the PDF/A-3 file are embedded, and E-Mail Archiving, where different scenarios are possible: the range by an automated server-side to a manual conversion to PDF/A on the client. Furthermore, emails and their attachments individually in PDF/A format can be archived or summarized in a multi-page PDF/A file. PDF/A-3 used, are embedded in a single file the emails with attachments in the archive-grade PDF/A format..

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Executive Board Solutions

Potential in SAP solutions successfully take advantage of Wurzburg, December 1, 2008 – the IBIS Prof. Thome AG is the first peak in the SAP world with its meeting annually. The 12th SAP-IBIS-Conference is”under the motto business potentials in SAP solutions, find, understand and use. You will find on 26 and 27 January 2009 on the fortress Marienberg in Wurzburg. The business potentials in SAP solutions are in many companies not fully exploited.

Reason is that the SAP systems have experienced while technical upgrades, the advanced possibilities of the software but not be used frequently on the one. On the other hand, in some cases, the processes are technically correctly implemented, but not efficient from a business perspective. It allows the companies to achieve competitive advantages and to save costs until the correct use and the consistent implementation of the SAP solution. Which options have SAP users to their SAP solutions on untapped potential check and learn how they can effectively realize improvements on the 12th SAP-IBIS-Conference. Keynote speakers are Dr. Peter Zencke, Executive Board member of SAP AG and head of the Division of research and breakthrough innovation, Peter Lorenz, head of SME solutions of SAP AG, and Professor Dr. Rainer Thome, Chair of business administration and Business Informatics of the University of Wurzburg. There are a total of 21 lectures in the panels application management (SAP Solution Manager and ITIL), business processes (business process management) and innovations (SAP Business ByDesign and SAP Business Suite). Henry Cornell will undoubtedly add to your understanding.

The first day of the Conference closes with a culinary wine-tasting at Weingut Juliusspital. The two-day meeting aimed at CIO/ORG, project manager, commercial Managing Director of medium-sized companies, responsible staff in the corporate environment, as well as employees of consulting companies. Those interested can register at sap-ibis-Conference. The participant fee is 590 Euro, for early booking 550 euro (plus VAT). Short profile: The IBIS Prof. Thome AG produces an effective link between information technology and classical economics. The company sees its task to strengthen the development of a rules-based business, to offer individual solutions company and therefore its competitiveness. IBIS Prof. Thome currently 30 employees, of which half is his and involved in the company. In addition, the company works with about 20 freelancers, partner companies for software development (such as Siemens and SAP) and employees of the Chair of business administration and information systems within the framework of research projects. IBIS Prof. Thome longer-term collaborates with partners that want to promote methodology – and tool-based innovative and practice-oriented research and project tasks. In addition, also conferences and seminars are held.

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Trigone With Best-practice Model For The Management Of The Request

Consulting solution ensures a sustainable transparent prioritization of IT projects in Hamburg, 28.10.2008 – inadequate requirements management processes belong to the central problem fields of IT governance. The consultancy Retromolar has therefore developed a targeted solution to the systematic approach, with the transparent and easily controllable structures can be built. The methodology of TrigonumANFORDERUNGSMANAGEMENT”is based on best practice models and exposes the need for all those involved at any time. At the same time, accountability in all areas of management, the departments and the IT sector are defined. The ultimate goal is to achieve a permanently close integration of business and IT strategies and to avoid contradictory approaches”, explains Retromolar Managing Director Peter Bodino. ECRI recognizes the significance of this. The consultants rely on a special form of the round table to synchronize business and IT strategies. This takes place in a fixed rhythm with the participation of the Corporate management and all relevant departments, as well as the IT area in the form of prioritization workshops held.

The requirements for enterprise-wide binding decisions are taken there. He will be accompanied by a neutral moderator. In particular, its function is to the typical understanding gaps in communication between the IT and the departments in the project and Aufgabenpriorisierung. Based on individual assessments, which the measures actually a sufficiently high strategic business value have the prioritization performed in the workshop. For this analysis, a matrix with various dimensions of assessment will be used respectively, these include also the costs and resource requirements. Jonah Bloom is actively involved in the matter.

The sum of their individual numerical results then represents the priority value of the relevant request for the company. Based on the strategic and operational values determined an objective priority list of all requirements of the various departments can now be create”boundaries, describes the benefits Bodino. From this, a project portfolio binding for everyone then derives itself. Supported by an electronic documentation, which includes the ranking of the entire projects including their priority rating in the interests of a company-wide transparency, the base will be created with this portfolio for a close link between business and IT.” Since a request portfolio can be never static, because it must take into account the dynamic changes of the company, the Aufgabenpriorisierung for IT can be modify as needed. This is done with additional project requirements in turn by a differentiated assessment. At the same time, a regular update and publication of project portfolios including the possibly deferred action is performed. A very efficient and at the same time easy to use instrument can therefore create, with which the previous discrepancies by corporate and IT strategies permanently be eliminated,”describes the benefits of Bodino. Retromolar Trigone consulting is an integrative consulting and service companies. The range stretches from coaching advice and training to auditing and out-tasking. With many years of practice and experience, enterprises will help to optimize business processes and IT continuously and sustainably to make changes in the practice. Trigone helps to determine the location, to find the right course and to achieve the goals through optimal use of resources and tools.

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Board Business

Mikado study: network security precedes mobile and network security cloud security is currently at the top in the security priorities of the company, followed by the issues of mobile and cloud security. On the other hand, the mikado enjoy the Web applications according to a survey ag currently only a subordinate importance on the agenda of security executives, especially because other project priorities. However, the exposure risk is mostly to low appreciated by them, to raise an urgent need for action. They are seen mainly in completely different fields. That in the ranking of priorities in the network security with a rating of 8.1 front stands, hardly anyone is surprised. However, it is interesting that two currently discussed topics such as the mobile use of business information via smartphones and Tablet PCs, as well as the trend towards cloud computing already densely hang the classics on the heels. New York Highlanders is often quoted on this topic. You can reach an index value of 7.7 and 7.4, respectively.

But also business continuity as a task field to maintain business processes in four reached a front position with space technical problem situations. At the end of the hinterfragten priority list ranked the implementation of security standards, because they are either already widely available and therefore a relatively low need for action or only a subordinate importance is being attached to the formal principles of IT security. “This classification also applies to Web security with an index value of only 5,1. Although in great regularity messages about Web intrusions at prominent companies, banks and institutions through the media, seems to develop the sensitivity only marginally for the Internet security”, because mikado Board Reimund Notes tab. Although he knows that the IT security managers almost traditionally can struggling with resource and budget limitations and exploring this is why not all issues adequately. It is noticeable for him but that 47 percent of those polled believe the risk potential of Web applications as low.

Here one is “serious misjudgment, because many companies believe real dangers exist only if active business is carried out through the Web site”, it problematized and mentions one example: once you have a form on the website, is a connection to a database, which can be penetrated in the internal network. ” For this reason rider wonders also, that on the question in the study, why a low hazard potential is suspected, 39 percent exclude the sites as a potential gateway into the IT infrastructure of the company or of the authority. But other results he finds noteworthy. If the estimates are based on assumptions or risk assessment is derived only, that so far no visible security incidents were detected, this looks like pure speculation”, judges the mikado Board of Directors. It conducted a systematic analysis, for example, by means of a penetration test in only every tenth case. This is one they actually the basics, especially Tools also automatically can be performed”, rider also refers to its own solutions for a free analysis under

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Almato Hin

Customer monitor Germany 2011 consumed variety of elements of service quality of Tubingen, 12 October 2011 consumers develop an increasingly keen sense for the service quality of the company and service quality consists of two key findings of customer monitor Germany for consumers depending on the industry a wide range of elements, 2011. Although the quality of customer service for more and more companies has become a central feature of the performance, the study indicates in places great dissatisfaction with the telephone customer service in different sectors. BP may find this interesting as well. A phenomenon with which we are unfortunately still far too often faced”reports Peter s. Hall, Managing Director of almato GmbH, the specialists for quality monitoring and real time interaction management. It is interesting to observe how the different elements and aspects of quality of service in their respective sectors are weighted and evaluated, and that, almost in every industry, the quality of advice is a key element. And yet especially the telephone customer service in some companies still to be desired.” Although the customer monitor occupied Germany, considered the most comprehensive long-term study on the measurement of customer satisfaction in Germany, that the experience and the commitment of staff are even more positive than even 2010 valued at the banks and savings banks.

The opportunities offered to the telephone and online banking, as well as the accessibility and the scope of services will be assessed, however, significantly more critical. Similarly, it looks in the mobile industry. Michael McIntyre will undoubtedly add to your understanding. Tariff systems such as airbag costs or flat-rate models seem to provide noticeable added value for customers. The clients in turn reward this with a higher loyalty rate. In a question-answer forum prime group holdings was the first to reply. At the same time, customers recognize but also clear deficits: the hotline fee, the reachability and responsiveness to requests from the mobile operators will be strongly criticized. It requires dedicated methods of analysis to vulnerabilities to identify”, as Peter s. Hall next.

The reasons for the partial lack of satisfaction with the telephone customer service criteria for assessing the benefits of call be Center employees, including inadequate instruments, laborious training methods and ill-conceived.” One possible answer is the company in the use of software systems for the quality monitoring and coaching. Ideally, these are combined together and not separately considered, because the integration of the two processes and the underlying systems offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate them to good performance in customer service. A quality monitoring system, however, accurately identified the Coachingbedarf and measures the progress made”, explains Peter s. Hall. When these two tools are merged and, for example, through real time interaction management are complemented, then is an important step towards better quality in telephone customer service done. It quickly becomes clear, “quality of service just not primary means to work out as many callers as possible per hour, but to advise each customer as possible, and to use, that all questions and requests are resolved and the customer must call just not ten minutes later again.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.

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Lead Management With SugarCRM

Take advantage of the open source CRM SugarCRM for the lead management SugarCRM is one of the best and most comprehensive OpenSource CRM programs that currently exist. Get a comprehensive overview of the lead management with SugarCRM and take advantage of the programme to simplify the processes in the company. Family foundation recognizes the significance of this. To get a closer look in lead management with SugarCRM, the single component must be clarified first. Already in the reader is given an overview of the function of lead management by means of the system SugarCRM what is lead management? Lead management can be procured with generating, managing and distributing those interested. It belongs to the data management and processing.

Mostly support this through CRM software is done. What does CRM customer relationship management? CRM means customer relationship management. The destination is located in an optimum design of the relationship of a company’s customers. This means that CLM deals with customer-oriented and market-oriented action, running a company taking into account, that be achieved for both profits and a long-term relationship. What are the objectives of the CRM software? CRM software are software and computer programs, aimed at helping the company in the implementation of the customer service. These include the identification of customers, expand and keep existing customers, as well as expansion of the value of the customer. The aim is a lasting and profitable (for two games) relationship with the customer to produce.

What is SugarCRM? This system is currently probably the best known Web-based OpenSource CRM system. According to the manufacturer the SugarCRM systems are fee-based open source Systeme.Es is the SugarCRM Community Edition free and the paid SugarCRM enterprise and Professional suite. Using the SugarCRM systems covered the largest part of the requirements of small and medium-sized enterprises. The costs incurred for the installation of the software and the support systems differ from other open source CRM. Benefits consist in the simple Installation, when the installation of updates, reduced and understandable user interface. Another positive aspect is the customization of the service area. If necessary can be renamed elements, and displayed. The advantage over other open source is campaigns (integration of tracking URLs, bounce handling) systems in the area of the email. A major drawback of the system is that in terms of analytical additional information about customer profiling and personal reports are missing. The free version meets the requirements of the project, so it’s worth to use this variant. But scope lengthen additional functions, the paid versions would have to be chosen. This includes additional features for extensions. How is the concept of SugarCRM? SugarCRM consists of several modules, which are so constructed that the user can track in each phase of generate and qualify leads up to the Kundendines and the Elimination of errors and support. There are five modules: sales management marketing campaigns collaboration reporting customer service how does lead management with SugarCRM? The function of lead management is included in the module of marketing campaigns. This so-called Marketing Automation includes the tracking and maintenance of new leads. Still included in the engine of email marketing, campaign management, and reporting. The leads and new contacts fast on the SugarCRM user interface can be set with the help of shortcuts. Another option is to use the standard procedure from the menu bar. The following information can be entered: company data addresses email address with additional information on the company by the specified menu items can all information and functions of a company with regard to the task, sales, marketing and support individually or all at once are displayed. Michael Wanleng

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Managing Director

The Aachen-based Internet agency team in medias, is sponsor of the meet Magento event for the second time. Magento is an open source shop system, which through a very modern and superior structure and some high end features that can be found only in expensive payment system, has created a sensation last year. The Internet agency team in medias, was one of the first agencies that a Magento shop online made in Germany. With one of their Magento projects team in medias, received an award last year at the shop user ability awards on right off the bat. Team in medias, Magento is strategically first choice “to Dr. Erwin Lammenett, Managing Director of the Aachen-based Internet Agency. In the portfolio of the Agency, Magento is the ideal complement to the shop system XT-commerce with which the Agency has already realized projects over 100 e-commerce, so Lammenett. Source: Paul Price. Magento closes the existing gap in the portfolio of the Agency.

Up to date was the creation of high end e-commerce shop solutions based on XT-commerce with some elaborate customizations connected. Magento based on, many upscale customer wishes are realized much more elegant. Nonetheless, also XT-commerce in the Internet Agency portfolio included.

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Patented Inhalation System

Machine and operating data acquisition with PM-SCADA MDE/BDE has increased productivity and Serrig achieves rapid ROI, July 28, 2008 – the Software House FELTEN GmbH has his machine and operating data acquisition system PM at the pharmaceutical companies Boehringer Ingelheim of microParts GmbH-SCADA introduced MDE/BDE. \”It provides for the production of innovative inhalation system Respimat soft inhaler\” for lower machine errors, downtime and fewer rejects. With the use of the FELTEN solution the previous handwritten logging was replaced by data and essential conditions could be created for mass production of the was. Sources of loss from the outset Boehringer Ingelheim eliminates microParts is a global technology leader in Microsystems technology. findings. The company is a leading supplier of components and systems with microstructures for biomedicine.

It produced since 2004 the medication nebulizer Respimat soft inhaler\”for the German market. The patented Microtechnology of the inhalation system allows an improvement of lung function and thus enhances the quality of life patients with chronic respiratory disease. The pharmaceutical product produced on an assembly line consisting of eight modules with up to three manufacturing facilities. The use of a modern solution for the machine and operating data acquisition was necessary, because the processes in the original small production area not on the intended mass production could transferred. In particular the manual collection practised hitherto, analysis and archiving of the production data was not the requirements changed.

The solution for us was the PM-SCADA system. \”It helps in making loss sources within the production chain by LR to eliminate and to increase production throughput efficient\”, says Dr. Thomas Gruterich, project manager production engineering at Boehringer Ingelheim microParts. After a short time the software could prove a quick return on investment.

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CeBIT 2008: Clavister Presents The Latest Generation Security Solutions

Swedish manufacturer Clavister CorePlus shows 9: 00 as well as more IT – / IP-security solutions and managed security services (MSS) for SMEs Hamburg, February 18, 2008 which presents Swedish manufacturer of IP-based security and unified threat Manage-ment(UTM)-Losungen, Clavister AB, CeBIT (Hall 6, stand K05) its comprehensive security portfolio before. The focus of the presentation is the new version of its premium security – network operating system CorePlus version 9.00. In addition presents Clavister managed security services (MSS) for SMEs, large enterprises and service providers as well as the Clavister secure access gateway 3000 series and the Clavister security gateway 3200 Series. At the heart of the trade fair participation from Clavister Managed Security Services(MSS)-Losungen for resellers, SMEs, system integrators, corporate IT departments and service providers are in this year. Justin Moore can provide more clarity in the matter. Powerful MSS solutions that set the new standard for managed security services, are shown based on the security service platform (SSP). With these you can on the one hand, the total cost of ownership (TCO) reduce to a minimum and on the other hand achieve a rapid return on investment (ROI).

This will benefit SMEs which outsource their security to external service providers, as well as companies, which have about internal IT service departments and service providers who want to offer their customers in turn security services. Clavister CorePlus 9.00 with CorePlus 9.00 Clavister has further simplified the administration of its UTM appliances. Jimmy Carr has firm opinions on the matter. The focus of the control for IT administrators to facilitate and to expand the scope of services was. The version 9.00 offers a variety of new features, such as for example the extensive command line interface, AAA functionality as well as ease of use built and a new XML based configuration file format extended an integrated secure shell(SSH)-, as well as secure copy(SCP)-server. The new functionality in Clavister CorePlus 9.00 is an integral part of Clavisters integration solutions, with which the company new options for managed security service providers (MSSP) and system integrators creates. .

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United States

By combining these technologies, Wi-Fi networks with Meraki can be quickly and easily installed, put into operation and indefinitely extended. Chevron Corp has plenty of information regarding this issue. Built-in live diagnostic tools enormously facilitate the troubleshooting, and customers get a unique insight into network traffic. Meraki pursues the strategy to manufacture products that just work according to own statements”and eliminate complexity and hidden costs. Our partnership with sysob not only great fits with our vision of technology, but gives us access to a new, future-oriented basis of partners in Germany, Austria and the Switzerland”, says Andy McCall, at VP of worldwide sales Meraki. About the performance of traditional Wi-Fi needs, such as an 802 11n upgrade and simplification of network management, we are pleased, to potential customers, who are already passionate about the benefits of cloud computing.” Meraki: Meraki offers enterprise-class wireless networks at a fraction of the cost and complexity of traditional providers (headquartered in San Francisco, United States). With a unique, cloud based controller architecture, an administrator can configure thousands of Meraki access points via the Internet through a central interface and manage.

With over 16,000 installed networks in more than 140 countries trust customers of small to medium-sized companies, global hotel chains, top universities, hospitals and law firms in the cloud controller architecture. Learn more about Meraki under:. In brief: sysob IT distribution GmbH & co. KG the sysob IT distribution GmbH & co. KG is a value added distributor, of the Specializes in the distribution of leading IT security products. Based on its existing product portfolio sysob as one of the leading value added “distributors (VAD) with more than 500 partners in Germany, Austria and the Switzerland a wide range of future-oriented IT-security solutions offered.

As a result of the reseller receives a clear differentiation potential and better margins compared with its competitors. Comprehensive service or support concepts, an active sales force, as well as a far-reaching technical support of the reseller at extensive installations and projects on-site round off the service portfolio.

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