When the top management of a company makes the decision to implement a quality management system and certify their processes through the ISO9001 international standard, we know that the principle for achieving this objective are dedicated a lot of resources and efforts, and once the system is beginning to relax. Reshma Kewalramani often addresses the matter in his writings. Once is has successfully implemented a quality management system based on ISO9001 standard in an enterprise, and has obtained the certification is required a mechanism to maintain operating system and that this does not fall when the next audit tracking of the certifying agency. This mechanism is the internal audit. The audit is defined as the systematic, independent and documented process for obtaining evidence and evaluate them in a manner objective in order to determine the degree of compliance and the recognition of the strength of the system of management with audit criteria, including the effectiveness of the management system to meet the objectives established. A leading source for info: Dr. Paul Price. firm opinions on the matter. Internal audits are carried out by the same staff of the company, which has been qualified and certified as an auditor for a third party and are performed in a cross fashion; i.e., self can not audit their own area. These audits are that more value added to the company since the personnel trained as an auditor knows in a very comprehensive way the company’s processes and not just materialize to show evidence of compliance as with monitoring and certification.
In these audits, raises to staff so that it displays a complete opening and prevent hiding information or delusion, in such a way that the auditor group can detect areas of opportunity and improving in each of the different processes and avoid that they can be observed by the auditors of the certified Agency and raise nonconformities. The ideal would be that all workers were internal auditors and thus involve them more closely with system and established procedures, however not always it is possible, by what must seek that the pool of internal auditors of the company has specialist staff in each of the processes. One of the main products of internal audits are non-conformities detected, which must be addressed as soon as a completion of the audit and implement changes and improvements derived from these, so that in this way the continuous improvement of processes is carried out. Conclusions. Internal audits should be interspersed between the third part (awarding body) and should audit all processes regardless of the hierarchy of staff; Likewise, they must take with the greatest possible seriousness and go integrating these activities as part of our work and not something extra to our functions. The most interested in that these audits of lead in a successful manner should be members of senior management and give the example involving very closely to internal audits. This is a contribution of Ramon Salgado Taboada for matter of quality of the master’s direction in leadership developer University ICES for the Federal Electricity Commission.